What Is Mediation?

What is Mediation and how can it help?

Things to remember about Mediation

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Mediation is a way of sorting out differences without having to involve solicitors or the courts. Mediators are independent, non- legal people who have had special training and experience in helping those in dispute to work out solutions to problems.

Mediators listen to all involved, don't take sides or tell people what to do. They help people explore solutions and find agreements that they can live with

It is fair, all those involved will get the chance to air their feelings and put their point of view
No one has to admit fault or climb down. Agreements are 'win-win', offering something to both sides
Agreements are practical, reasonable and form a benchmark for the future.
It is a quick, effective alternative to costly legal action - or doing nothing and putting up with the problem
It is voluntary. You can withdraw from it at any time if you wish

Most people can access the service free of charge via their Housing Association or Local Authority. You can always call us for an informal and confidential chat if you have a neighbour problem and want to know if mediation could help.